Resume
Professional Experience
2025
Council Member
ISTC - remote
​Collaborate with a diverse team of technical communicators participating in and contributing to strategic meetings.
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Research, collate, and write proposals on strategies to increase revenue, define the mission and goals of the organisation based on users’ feedback and the primary ISTC persona.
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I have been allocated the sections of Area Groups and Publications/Books to improve, develop, or revamp.
2024
Host & Discussion Leader
ISTC meets - remote
Led and facilitated the session, ensuring an engaging and productive discussion amongst the participants.
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Introduced participants, asked thought-provoking questions and maintained a lively conversation flow.
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Motivated a member, considering membership lapse, to take on a leadership role by hosting an Area Group meeting and initiating a Facebook group for freelance and lone technical communicators.
2024
Volunteer
UX & Content Strategy, Camp Brighton
​Supported event operations, fostering a smooth experience for attendees and speakers.
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Participated in discussions emphasizing user-focused solutions for websites and digital products.
From 2007 - present
Service and Maintenance Engineer
Sureserve Compliance South (formerly K & T Heating Ltd.)
Conduct maintenance and safety checks on domestic gas installations, ensuring compliance with best practices and legal requirements.
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Design a template to use for heat loss analysis, facilitating accurate and clear reporting.
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Maintain detailed documentation for all activities, including legally mandated landlord certificates.
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Deliver exceptional customer service​ through effective client communication.
1996 - 2005
Additional Roles
Office & Finance Manager. The Markfield Project Ltd. | 2005 – 2006. Designed newsletters and contributed to grant applications, enhancing public relations and fundraising efforts.
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Membership & Training Coordinator (World Association for Cristian Communication, WACC, 2001 – 2005). Conducted surveys and data analysis to enhance member outreach and publications.
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Personal Assistant and Conference Organiser (Socialist International Women, SIW,1996-2001). Assisted the Secretary organising conferences, and identifying speakers. Designed and maintained the organisation's website
From 2023 - present
Technical Communicator
Institute of Scientific and Technical Communicators (ISTC)
Create documents for TCUK25, the ISTC flagship conference.
Collaborate with the Website Working Group to design and enhance the organization's website. The aim is to improve the symbiosis between the ISTC values, its members and their needs.
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Audit the existing website for inconsistencies, navigation flow, UX journey and needs.
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Contribute to the development of personas by:
-analysing Google transition and onward traffic metrics.
-designing the questions and identifying some of the potential interviewees.
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Revise and standardised Area Group rules, improving clarity and usability.
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Develop a form for members interested in creating a new Area Group, streamlining administrative processes and enhancing user experience.
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Test and validate content, ensuring adherence to organisational standards.
2005
Technical Author & Translator
Aegis Programme, Law Society of England & Wales
Transcribed, translated, and edited reports for the European Commission regarding the impact and effectiveness of the European Arrest Warrant (EAW) two years after it came into force.
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Collated, analysed, and reformatted information for digital and web publication.
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Took notes at conferences and edited final content for accuracy and clarity.
2004
Volunteer Coordinator
European Social Forum, Autonomous Spaces, Communication Rights
Coordinated volunteer activities, ensuring optimal staffing levels for events.
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Ordered gifts and organized recognition efforts to thank volunteers for their service.
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Provided guidance and mentorship to volunteers, ensuring effective communication and collaboration.
2003
Researcher
Law Society of England & Wales
Conducted a comparative study of legal systems and bail procedures in response to EU directives.
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Identified potential implementation challenges and proposed solutions.
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Collated and contributed to the final report, disseminating findings to stakeholders.
1994 -1995
Assistant University Lecturer
University College London (UCL) and Queen Mary University London (QMUL, formerly QM&WC)
Prepared and delivered lessons, facilitating student engagement and understanding of complex topics.
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Assessed and graded essays, providing constructive feedback to support academic growth.
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Authored papers and contributed to research projects, enhancing the quality of academic outputs.
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Supported senior lecturers with administrative and teaching responsibilities.
Education & Training
2025
Certificate of completion SheCodes - Plus
Online coding course. HTML, CSS, JavaScript, APIs, Python, AI prompt. SheCodes
2025
Certificate of completion SheCodes - Basics/ Basics Add-ons
Online coding course. HTML, CSS, JavaScript. SheCodes
2025
Certificate of completion for CAD, AutoCAD
SolidWorks, Upskill Camp
2025
Five days coding challenge certificate
Code Institute. Online challenge
2023 - 2024
Professional Technical Communicator - Certified Tekom
TCTrain Net. Tekom Europe. Berlin
2024
MadCap Flare & APIs Documentation
OnTarget Communications
2007 - 2022
Logic Certification
Recurring Updates
1993 - 1994
MSc Public Policy
Queen Mary & Westfield College. London
1986 - 1991
BSc Politics & Sociology
Universidad Complutense. Madrid
Skills & Expertise
Technical Skills
MadCap Flare, HTML, CSS, JavaScript, Postman, API documentation (basic), Python (Basic), JSON (basic), GitHub, VSC, Hosting, WordPress, and AutoCAD (basic)
Language Skills
Fluent in Spanish and English; basic French; reading Portuguese, and Italian.
Soft Skills
Analytical thinking, teamwork, research, attention to detail, and public speaking.
Hobbies & Interests
Adventure enthusiast
Participated in the Clipper Round the World Yacht Race (2019).
I was on the 'Punta del Este https://www.clipperroundtheworld.com/news/article/and-the-clipper-201920-race-winner-is
Creative hobbies
Crochet and knitting for relaxation and focus.
​Painting and stained glass for self-expression.
Miscellaneous
Love reading and cinema, with an interest in sci-fi, fantasy, and mystery genres.